Frequently Asked Questions
Will I be able to use Student Discount on Disney x Cath Kidston Purchases?
Yes you can use Student Discount on Full Price Disney x Cath Kidston products.
The Disney item I like has sold out, will you be getting more stock?
Unfortunately not, the collection is limited edition.
How long will this collection be on sale for?
It will be on sale Online and in our Piccadilly flagship for a limited time of 2 weeks only.
How many items from the Disney x Cath Kidston collection can I order?
You can order a maximum of 6 units of any one item.
Can I have my Disney x Cath Kidston purchase gift wrapped?
Unfortunately, due to the high demand, we can’t offer Online Gift Wrapping on any products until further notice.
How can I shop the collection first?
You'll be able to shop the collection first if you register your details here. Once we have your details, we'll email you on launch day with the password so you can enter and shop the collection first. If you don't want to sign up, the collection will be available to all on Thursday 22nd August at 7pm.
Are the products the same as those from the first collection?
The collection will feature some of your favourite prints and products from the previous collection, with new shapes, exciting updates and some brand new styles.
Where can I buy the Winnie-the-Pooh collection?
The Winnie-the-Pooh collection will only be available online and in our Piccadilly flagship store.
Will I be able to preview the product before the collection goes live?
To preview the collection, follow us on Instagram
Which countries do you ship Disney x Cath Kidston product to?
You can find a full list of countries we ship Disney x Cath Kidston to here.
When can I expect to receive my order?
Please allow between 7 and 10 days for your order to arrive. If you're having trouble tracking your order, please email our friendly customer services team firstname.lastname@example.org. For more delivery information, please click here.
When I view my order status online it says it has been Exported/Allocated/Quarantined/Unable to Fulfil/Despatched- what does this mean?
Exported: Your order has been received and is waiting to be sent to the warehouse.
Awaiting Allocation: waiting for the stock to be allocated to your order.
Quarantined: Order being held for review.
Unable to fulfil: We’ve not been able to complete your order.
Despatched: Your order is on its way to you!
What's the returns policy for Disney x Cath Kidston purchases?
You have 28 days to send your purchase back to us for a full refund or exchange (stock permitting), providing it is in its original condition. Just fill in the returns form that came in your parcel and send it back to us. We recommend you obtain a proof of postage too. Once we have received your return, we will process it as quickly as possible. However, if we’re really busy, it can take up to 7 days from the date of receipt.
I want to speak to someone about my Disney x Cath Kidston order
If you can't find the answer you're looking for, you can contact our friendly customer services team at email@example.com.
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