COVID-19 information for our customers
We know it’s a challenging and uncertain time for everyone and your health and wellbeing is our top priority. We apologise for any inconvenience caused.
We hope that the situation improves quickly for everyone. In the meantime, we’re here for you in these difficult times and send our love to all those affected.
Stay safe, keep well and thank you for your unwavering support for our brand.
Cath Kidston is committed to the safety of our customers and employees and so we have made the following decisions in response to the COVID-19 pandemic:
We now have free UK delivery with no minimum spend and 100 day returns policy.
To ensure the health and safety of our employees and third parties, deliveries are currently a little slower than usual. Please see our current delivery times below:
|Delivery type||Delivery cost||Delivery time|
|Standard UK Delivery
Share a little sunshine on us.
|FREE||In order to keep our teams safe and healthy we are extending our delivery window. Our current delivery will take between 10-12 working days. Deliveries placed on or after 11/05/2020 will take 5-7 working days.|
|Next Working Day UK Delivery||£7.95||Currently Unavailable|
Unfortunately we cannot deliver to BFPOs, University address or PO boxes.
Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.
|Delivery region||Delivery cost||Delivery time|
|Europe||€8||7-14 working days|
|USA||$8||7 - 14 working days|
|Japan||£20||7-14 working days|
|Saudi Arabia||£20||7-14 working days|
|Rest of World||£20||7-14 working days|
In order to protect the health & safety of our employees and following Government advice, our phones lines are temporarily unavailable. The team are still answering emails and you can use the contact us form here to contact us. Please note that volumes of contacts at this time are high so it may take us a little longer to respond.
We hope you are delighted with your order. However if it doesn't float your boat or it’s not up to scratch, don’t worry, just send it back to us within the extended 100 days and, providing it's in its original condition, we’ll gladly refund it for you. Read more
Whilst ensuring health and safety of our employees, returns are taking a little longer than usual. If you have any questions use the contact us form here to contact us. Please note that volumes of contacts at this time are high so it may take us a little longer to respond.
To our NHS and keyworkers, for all that you do, we are so thankful. Please use the below websites to access your 20% off code:
- Health Services Discounts - https://healthservicediscounts.com/
- Discounts for Teachers - https://www.discountsforteachers.co.uk/
- Discounts for Carers - https://www.discountsforcarers.com/
- Charity Worker Discounts- charityworkerdiscounts.com
- Blue Light Card - NHS Discounts - https://www.bluelightcard.co.uk/
- NHS Staff Benefits - https://www.nhsstaffbenefits.co.uk/
Klarna is currently not available as payment method, please use an alternative method of payment to complete your purchase. This can be using a debit/credit card, paypal or a gift card.