COVID-19 information for our customers
We know it’s a challenging and uncertain time for everyone and your health and wellbeing is our top priority. We apologise for any inconvenience caused.
We hope that the situation improves quickly for everyone. In the meantime, we’re here for you in these difficult times and send our love to all those affected.
Stay safe, keep well and thank you for your unwavering support for our brand.
Cath Kidston is committed to the safety of our customers and employees and so we have made the following decisions in response to the COVID-19 pandemic:
We now have free delivery when you spend over £30 and 30 day returns policy.
|Delivery type||Delivery cost||Delivery time|
|Standard UK Delivery (orders over £30)
Share a little sunshine on us.
|FREE||Delivery is usually within 5-7 working days. Excludes Sundays and Bank Holidays.|
|Standard UK Delivery (orders under £30)
||£3.95||Delivery is usually within 5-7 working days. Excludes Sundays and Bank Holidays.|
|Next Working Day UK Delivery||£5.95||Order by 7pm for next working day delivery. Excludes Sundays & Bank Holidays|
Unfortunately we cannot deliver to BFPOs, University address or PO boxes.
Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.
|Delivery region||Delivery cost||Delivery time|
|Europe||€8||7-14 working days|
|USA||$8||7 - 14 working days|
|Japan||£10 or free delivery for orders over £100||7-14 working days|
|Saudi Arabia||£20||7-14 working days|
|Rest of World||£20||7-14 working days|
In order to protect the health & safety of our employees and following Government advice, our phones lines are temporarily unavailable. The team are still answering emails and you can use the contact us form here to contact us.
We hope you are delighted with your order. However if it doesn't float your boat or it’s not up to scratch, don’t worry, just send it back to us within the 30 days and, providing it's in its original condition, we’ll gladly refund it for you. Read more
Whilst ensuring health and safety of our employees, returns are taking a little longer than usual. If you have any questions use the contact us form here to contact us. Please note that volumes of contacts at this time are high so it may take us a little longer to respond.
To our NHS and keyworkers, for all that you do, we are so thankful. Please use the below websites to access your 20% off code:
- Health Services Discounts - https://healthservicediscounts.com/
- Discounts for Teachers - https://www.discountsforteachers.co.uk/
- Discounts for Carers - https://www.discountsforcarers.com/
- Charity Worker Discounts- charityworkerdiscounts.com
- Blue Light Card - NHS Discounts - https://www.bluelightcard.co.uk/
- NHS Staff Benefits - https://www.nhsstaffbenefits.co.uk/
We accept all major credit and debit cards both online and over the phone: VISA, MasterCard, Visa Delta, Klarna & PayPal.
We accept Amazon Pay for more information please see https://pay.amazon.com/using-amazon-pay
You can also pay for your order using a Cath Kidston Gift Card or e-Voucher.