International Delivery Prices
Standard International Delivery Prices
|Delivery Country||Standard Cost||Free Standard Delivery Over|
|Rest of World||£8||£150|
|Australia||8 AUD||150 AUD|
|Taiwan||250 NTD||4500 NTD|
|China||60 CNY||1000 CNY|
|Saudi Arabia||30 SAR||500 SAR|
|Malaysia||30 MR||600 Ringit|
|Singapore||10 SGD||200 SGD|
|Hong Kong||50 HKD||1000 HKD|
|New Zealand||15 NZD||200 NZD|
|Switzerland||6 CHF||100 CHF|
|United Arab Emirates||25 AED||400 AED|
|Thailand||1500 TB||3000 BAHT|
|Japan||500 JPY||10000 JPY|
Express International Delivery Prices
|Delivery Country||Express Cost||Free Express Delivery Over|
|Rest of World||£15||£8|
|Australia||15 AUD||8 AUD|
|Taiwan||400 NTD||250 NTD|
|China||100 CNY||60 CNY|
|Saudi Arabia||50 SAR||30 SAR|
|Malaysia||60 MR||30 Ringit|
|Singapore||18 SGD||10 SGD|
|Hong Kong||100 HKD||50 HKD|
|New Zealand||20 NZD||15 NZD|
|Switzerland||12 CHF||6 CHF|
|United Arab Emirates||50 AED||25 AED|
|Thailand||500 TB||1500 BAHT|
|Japan||1000 JPY||500 JPY|
International Delivery Times
Standard International Delivery Times
|Delivery Country||Delivery Time|
|Czech Republic||5-11 days|
|Saudi Arabia||5-10 days|
Express International Delivery Times
|Delivery Country||Delivery Time|
|Albania, Algeria, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland (Republic of), Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey||2 day|
|Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Cyprus, Ecuador, Egypt, El Salvador, Ethiopia, Georgia, Grenada, Guadeloupe, Guatemala, Guinea, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Kyrgyzstan, Laos. Lebanon, Lesotho, Macau, Malaysia, Mexico, Moldova, Montenegro, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Senegal, Seychelles, Singapore, South Africa, Sri Lanka, Swaziland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, United Arab Emirates, United States, Vatican City State (Holy See), Venezuela||3 days|
|Anguilla, Antigua and Barbuda, Australia, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Cape Verde, Comoros, Cook Islands, Cuba, Djibouti, Dominica, Dominican Republic, Eritrea, French Guiana, French Polynesia, Guam, Guinea-Bissau, Guyana, Haiti, Madagascar, Malawi, Maldives, Martinique, Mongolia, Mozambique, Nepal, Netherlands Antilles, New Zealand, Palau, ,Reunion, Saint Kitts and Nevis, Saint Lucia, Sudan, Suriname, Ukraine, Uruguay, Uzbekistan, Vietnam, Virgin Islands (U.S.), Zambia, Zimbabwe||4 days|
|Rest of the countries||5-7 days|
Standard Returns and Exchanges Policy
- We hope you are delighted with your order. However if it doesn't float your boat or it’s not up to scratch, don’t worry, just send it back to us within the 30 days and, providing it's in its original condition, we'll refund the product(s) for you.
- Simply fill in the returns form that came in your parcel and send it back to us. We recommend you use a recorded delivery service and obtain proof of postage. Before returning any item(s) to us, we do ask that they are in the same condition that you received them, with tags still attached. Please take reasonable care to ensure that item(s) are returned safely and are not damaged in transit, and include the original packaging where possible.
- Once we have received your item(s) we will process your return as quickly as possible. However if we’re really busy it can take up to 7 days from the date we received your return, and up to 10 days during our busy Christmas and Sale periods. Should you have any queries about the status of your return, please contact our friendly Customer Services team on +44 (0)3333 202663 (9am - 6pm UK time Monday to Friday) or email us at email@example.com. We aim to respond to all email queries within 48 hours.
Faulty and non-refundable items
- We really hope that your order arrives in one piece, but if you receive a faulty product we will cover the cost of return postage (up to £10 for the UK and up to £20 for the Rest of the World) and either refund or exchange the product for you. If you receive any broken crockery, don't worry about returning it to us, just send a photo to firstname.lastname@example.org and we'll refund the product(s) for you.
- Providing you have proof of purchase, we are happy to offer a refund on faulty or damaged goods for up to 30 days.
- If you are returning product(s) that are not faulty, then the cost of returning the product(s) to us is your responsibility.
- Please note that for hygiene reasons we do not offer any refunds or exchanges on underwear, earrings, toiletries, swimwear or manicure sets.
- Please note that cut lengths of fabric cannot be returned or exchanged.
Cancellations and amendments
- Unfortunately once an order has been placed we are unable to cancel it, or make any changes to it. If you have changed your mind, please wait to receive your order and return it to us following the procedure above.