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PRIVACY POLICY

  • What is GDPR?

    • The new General Data Protection Regulation (GDPR) came into effect from 25th May 2018. It’s the biggest change in data protection laws for 20 years! To get you clued up, this page explains how we collect your data and what we do with it.
  • WHY DO YOU COLLECT MY PERSONAL DATA?

    • We collect your data so we can offer you the best customer experience possible. This includes the latest offers and exciting information about new collections!
  • HOW DO YOU COLLECT MY PERSONAL DATA?

    • There are several touchpoints where we collect your data:
      Marketing
      • When you fill in any form or survey
      Online
      • When you create an account online (or instore)
      • When you make a purchase online
      • When you engage with us on social media
      • When you contact our lovely Customer Services
      Instore
      • When you visit our stores, the CCTV systems that are in place to help protect our staff and customers may capture your image
      • When you sign up to receive our marketing communications via email, post or SMS
      • When you enter one of our competitions or prize draws
  • WHAT PERSONAL DATA DO YOU COLLECT?

      The main data we tend to collect is:
      • Personal details, such as your name, gender and date of birth
      • Contact details like your address, email address and phone number
      • Payment information, including payment method and billing address
      We always want you to have the best time shopping with us, so we collect the following data in order to improve your experience:
      • Preferred shopping channel – such as instore or online
      • Your preferred store
      • The internet connection and browser you use, as well as the devices you use to visit our site – such as mobile, desktop or tablet
      • Information gathered by Cookies on our site
      • Adverts clicked on to lead you to our site and webpages you visit on our site
      • Search terms entered
      • Social media profiling
      • Competition entries
      Other data we may collect includes:
      • CCTV image – our stores are fitted with CCTV to help protect our staff and customers. As a result, your image may be captured during your visit
      • Your interactions with our lovely Customer Service team – this will include written comments about your queries and our response to you
      We do not knowingly capture any Special Categories of Personal Data relating to:
      • Race
      • Religious beliefs
      • Medical or health conditions
      • Sexual orientation
  • What do you do with my personal data?

      We use your data for a number of reasons including:
    • Contractual Obligations to you: If you place an order from us online, we need to process that order, which may mean passing your name and address on to our trusted Logistics or Courier third parties. We also need to keep hold of your data for a reasonable amount of time. This will allow us, for example, to be able to process a refund. After all, we don’t want to leave you out of pocket!
    • Legal Obligations: We may need to pass on personal data information over to Law Enforcement in scenarios that involve criminal activity, such as fraud or theft. For instance, this may be CCTV imagery.
    • Legitimate Interest: Looking at the data for multiple customers is very useful for us as a business, as it allows us develop a better understanding of what you like, what you want and how we can develop our products and services in the future.
  • DO YOU SHARE MY PERSONAL DATA?

    • If you place an order from us online, we need to process that order, which may mean passing your name and address on to our trusted Logistics or Courier third parties.
    • We do not sell your data.
  • HOW DO YOU PROTECT MY PERSONAL DATA?

    • Your trust is very important to us, so please rest assured that we have strict policies in place to make sure your data is protected and secure. We comply with all required legal and industry security best practices to ensure the integrity of customer data.
  • HOW LONG DO YOU KEEP MY PERSONAL DATA?

    • We only retain your data for as long as is necessary for the purpose it was collected.
    • After the retention period we may keep part of that data for business planning and statistical analysis. For example, postcodes are helpful for us to identify key locations of our customers – this information helps us to plan where we open our shiny new stores.
    • Identifiable data such as name and address will be deleted as we have no use for this data.
  • USING YOUR DATA FOR MARKETING PURPOSES

    • Having your consent for us to contact you via our marketing channels is very important to us.
    • You can subscribe to receive marketing communications from us instore or online.
    • Please note that you must be 16 years old or over to be subscribed to receive marketing communications from Cath Kidston. Anyone aged under 16 years old must have parental or guardian consent. We do not knowingly collect personal data from anyone under the age of 16.
  • HOW DO I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?

    • If you would like us to stop contacting you, we have made it easy for you to unsubscribe your details. Simply click on UNSUBSCRIBE at the bottom of every email.
    • If you would like to change how we contact you, or if your details change (perhaps you’ve moved home), you can simply update your preferences by clicking on UPDATE YOUR PREFERENCES at the bottom of every email.
    • Alternatively, you can update how we contact you by visiting any of our beautiful stores, or contact our friendly Customer Services Team by emailing us at customerdata@cathkidston.co.uk.
    • If you wish to access your Personal Information that you have submitted via the Website please visit "my account" page.
  • OUR PRIVACY POLICY

    • With your consent, we may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners to:
      • enhance this Website
      • assist in the development and design of similar sites run by our affiliates, licensees and partners
      • enable them to undertake marketing activities on our behalf.
    • When you provide us with personally identifiable information ("Personal Information") through this Website, we respect your privacy.
    • The purpose of this statement is to tell you what Personal Information we collect about you during your visit to this Website and what we do with that information. Your visit to www.cathkidston.com and the sale of our goods to you via www.cathkidston.com are subject to this Privacy Policy and our Terms and Conditions.
    • Access to your personal information
      • If you wish to access your Personal Information that you have submitted via the Website please visit "my account" page or email us at customerdata@cathkidston.co.uk.
    • Use of cookies
      • What are cookies and how do we use them?
        • Cookies are small files that are stored on your computer, handheld pc or mobile as you browse various web pages. At CathKidston.com we use cookies to make sure that our site is easy to use and you can browse without experiencing any problems. For example, one of the most common uses of cookies is to keep track of what you place in your basket – without cookies enabled our website would not remember what you have asked it to do.
        • Cookies do not collect or store Personal Information (e.g. credit card details, name, address etc.), and we do not use cookies in combination with your Personal Information.
        • If you want to buy products on our website, you will need to have cookies enabled within your internet browser. Your computer will automatically do this for you, and you don't need to change anything for this to happen. You can disable cookies by changing your browser settings to reject cookies; click here to find out how to disable/enable cookies. You will not be able to shop on our website if you disable cookies.
      • Which cookies are used on CathKidston.com?
        • Two types of cookies are used on this Website: session cookies and persistent cookies.
        • Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:
          1. to track the number of visits to the Website
          2. to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way)
          3. to enable basic personalisation of the Website
          4. to keep track of your current shopping session so that you may retrieve your shopping basket at any time
          5. within the user ID sign in session for security
          6. to remember if a user has signed out
        • Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Website.
        • We have listed below the cookies that are currently active on CathKidston.com, and we have also provided information on what these cookies do.
      Cookie Name Type What does this cookie do?
      ASP.NET_SessionId Session This cookie is a session ID - A piece of data used in network communications to identify a unique session.
      ASPDNSFGUID Session This cookie is a session ID - A piece of data used in network communications to identify a unique session.
      SectionFilterID Persistent Created when there is a requirement for the website to only show products that are categorised a certain product section throughout the site.
      LastViewedEntityInstanceName Persistent Name of the last type of category page viewed on the site, i.e. 'Clothing'. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
      LastViewedEntityInstanceID Persistent Unique Identifier for the name of the last type of category page viewed on the site. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
      LastViewedEntityName Persistent Name of the last type of category page viewed on the site, i.e. Category, Genre, Manufacturer. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
      SkinID Persistent The unique identifier for the presentation layer being shown to the customer. This information is used to deliver different presentation layers of the site based on configuration, such as a mobile or facebook store specific presentation layer.
      SectionFilterID Persistent Created when there is a requirement for the website to only show products that are categorised a certain product section throughout the site.
      AffiliateID Persistent The unique identifier for the affiliate that forwarded the customer to the site. This is used to determine the presentation layer for the visitor and will associate the value of a completed basket with the affiliate.
      utma; utmb; utmc; utmx; utmx_k_243743964; utmxx; utmz; _ga, _dc_gtm_UA-5434626-1, _gali Persistent These cookies are used for Google Analytics tracking. It does not use any customer information.
      peerius_rid, peerius_ct; peerius_sess; peerius_user Session & Persistent These cookies are used to show you products you might like, based on the products you have looked at.
      ARPTH; BIGipServerprod-c5a-prr-http(s); Persistent These cookies are used to manage our Review and Ratings content.
      • Please note that if you decide to 'share' content from our website with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
    • Collection of information
      • We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on www.cathkidston.com, you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we don't collect any Personal Information from you, please do not provide us with any such information.
      • Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through www.cathkidston.com only for the purposes of processing your orders and responding to any comments or questions you have.
      • We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of www.cathkidston.com, such as information regarding which of our pages are most popular and general website administration.
      • We may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners to:
        1. enhance this Website
        2. assist in the development and design of similar sites run by our affiliates, licensees and partners
        3. enable them to undertake marketing activities on our behalf.
      • Such affiliates, licensees and partners may be located in countries both inside and outside the European Economic Area ("EEA"). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA, we always demand that our affiliates, licensees and partners adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy. We will not sell or rent your Personal Information to third parties without your consent, except as disclosed in this Privacy Policy.
      • We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give. However, this decision may be reversed at any time by updating your profile n the "my account" page or by contacting our Customer Services Team on the following number 03333 202663 (open 9.00am to 6pm, Monday to Friday) or email welovetolisten@cathkidston.co.uk.
      • We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
      • Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.
      • We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by visiting the "my account" page or by contacting our Customer Services Team on the following number 03333 202663 (open 9.00am to 6pm, Monday to Friday) or email us welovetolisten@cathkidston.co.uk.
      • You can also request that your Personal Information is deleted from our systems at any time by emailing us at customerdata@cathkidston.co.uk.
    • Third parties
      • We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include credit/debit card validation and authorisation agencies, data analysis firms, customer support specialists, webhosting companies, and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to your Personal Information if needed to perform their functions, but may not use such information for any other purpose. Such third parties may be located in countries both inside and outside the European Economic Area ("EEA"). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA, we always demand that third parties adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy.
      Provider Tag Name Purpose
      SaleCycle s.salecycle.com Used to track use of the website in order to understand which products and services are of interest to you and to collect certain personal information such as name, email address, phone number, and a unique identifier associated with your device. This information is then used to assist you in the buying process including by contacting you from time to time (either by email or SMS) or to personalise advertising displayed to you online.

      Please see the SaleCycle Service Privacy Notice for more details regarding the cookies used by SaleCycle on our behalf
    • Links
      • This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.
    • Security
      • We implement various security measures to protect the security of your Personal Information, both on line and off line. Your Personal Information will be stored at facilities located across the world and not necessarily within the EEA. If you have any questions about security at our Website, you can send an email to customerdata@cathkidston.co.uk.
    • Business transfers
      • As we continue to develop our business, we might sell certain of our assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.
    • Notification of changes
      • We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.
    • Data controller
      • The personal information you provide to us will be managed by Cath Kidston Ltd, Frestonia, 125-135 Freston Road, London W10 6TH. This Privacy Policy shall be construed in accordance with the laws of England and Wales.
    • Comments
      • We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please email us at customerdata@cathkidston.co.uk.
  • NEED MORE INFORMATION?

    • If you have any further queries, you can email customerdata@cathkidston.co.uk at anytime. We’ll aim to get back to you within 24 hours, but usually sooner.
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